Frequently Asked Questions

How much to take?

As with all applications, how much oil to take will vary for every individual. Because oils are is processed differently based on a variety of factors, it is generally recommended to stick to a steady daily regimen for two to three weeks to allow the oils/edible to build up within the body. Depending on your desired results, the amount of oil to take will vary.

How Does CBD Make You Feel?

CBD takes time to build up in the system and create results. You may feel nothing for the first few weeks or months that you use CBD products regularly. That doesn’t mean that it isn’t working!

The benefits might be subtle and grow over time. Sometimes, people don’t even notice how much their reality changes until they stop taking CBD and return to their original condition, or someone else points it out to them.

The Positive Effects

Most people report at least one of the following positive side effects when taking CBD supplements regularly.

A Sense of Peace

Individuals often feel lighter, like a weight has been lifted off of their shoulders, and they feel freer. This sensation is often the result of reduced anxieties and stress.

Relaxation or Calmness

Most research shows that CBD takes the edge off of anxiety and stress. When you are not worried about your daily life, it’s easier to relax.

Reduced Pain and Inflammation

Pain relief is a common reason people turn to CBD products. If you have arthritis, chronic diseases, or gastrointestinal issues, relief can be hard to find. High-quality CBD can help to reduce or eliminate symptoms of these common conditions.

Better Sleep

When they take their supplements regularly, most CBD consumers sleep better at night. They find it easier to stop their mind from racing while they fall asleep. Once in dreamland, they find themselves tossing and turning less than before.

More Focus

When CBD products calm your mind, it helps to prevent overwhelming feelings and information overload. When you are more focused, it’s easier to get your work done more efficiently without trying to multitask or becoming distracted quickly.

Improved Neurological Symptoms

Like chronic pain diseases, patients with neurological disorders like Epilepsy, Lupus, and Multiple Sclerosis often struggle to find relief. CBD products seem to reduce spasticity in MS patients, seizures in those with Epilepsy, and neuropathy in people who have Lupus. 

What is the size of your bottles ?

All of our bottles are 1oz / 30mL

How Long for the Desired Results?

The timeframe for desired results will differ for each person. As always, it is recommended to start with a lower measurement and adjust as needed.

Will any of the products make me high, or give me a buzz?

Absolutely not! Our Oils and Edibles are THC Free!

What is CBD Hemp Oil?

CBD, also known as cannabidiol oil is one of many cannabinoids found in cannabis and hemp. 

How are Edibles different than Oils?

Edibles are usually found in something sweet, like gummies. There's also delicious Hemp honey that can be put on food or mixed with hot tea.  It's a simple way to take our Happy Bears Oil throughout the day. Just one or two gummies can give you the nutrients you need to put you back on track. For those looking for something a bit simpler, there are also Happy Bears  capsules

What makes hemp oil creams and masks, and other products, better for my skin than regular skincare and beauty products?

Hemp seed oil products are all-natural. Our hemp creams and hemp scrubs (and everything else) provide your skin with long-lasting moisture, they balance out oily skin, and they calm irritated skin. Hemp seed oil is really the perfect skincare product.

Won't using hemp oil products, even hemp creams, make me fail a drug test?

Absolutely not! Hemp contains so little THC, the chemical found in marijuana associated with being “high” that it’s impossible for it to show up on a drug test. The levels of THC in hemp are below what is screened for on the average drug test that employers or athletic associations use today.

I have sensitive skin, are hemp oil products okay for me to use?

Not only are they okay for you to use, but they are the perfect choice for sensitive skin. Hemp seed oil products are gentle and non-reactive, meaning no matter what type of skin you have, you can use any of our hemp seed oil products.

What type of products do you have? 

We offer everything you could want in the CBD Hemp market, including oils, pet products, edibles, and lotions and creams. We are constantly searching for new products.

Does the CBD Hemp Oil affect appetite?

Unlike THC, Our oils and edibles have negligible effects on appetite and satiety.

Does CBD hemp cause side effects?

Typically hemp products are not associated with many side effects but these have all been reported:

  • Diarrhea
  • Nausea and vomiting
  • Bradycardia (slow heart rate)
  • Hypertension (high blood pressure)


What payment methods do you accept?

Through our website, we currently only accept Visa, Visa Debit and Mastercard.

Where do you ship?

We ship to all provinces within Canada.

When are orders processed? 

Generally orders are proceed daily, between 9:00AM and 5:00PM EST. Orders placed after 5:00PM EST are processed the very next business day. 

What’s an expected delivery?

An expected delivery is an estimate of when we’ll attempt to deliver an item, based on where it is in Canada Post network. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic and parcel volume, and will continue to be updated as the item travels to its destination.

What’s a delivery standard?

A delivery standard represents the expected transit time in business days from the day of deposit (day 0) to delivery. A business day does not include Saturdays, Sundays, statutory holidays, or any holidays observed by Canada Post. Items deposited outside of business days, after the last collection time, or after the cut-off time of the deposit location are considered as being deposited on the next business day. The delivery standard may be before, after, or on the same day as the expected delivery.

What’s a delivery confirmation?

A delivery confirmation provides proof that an item was delivered. If the sender selected the Signature option, an image of the recipient’s signature will be included in the document.

When I try to track my order with Canada Post I get a “MULTIPLE PIN” error. What does this mean?

Multiple PIN (Package Identification Number) means that the exact same tracking number had been previously used for a different parcel, and had not been deleted from their system yet. There’s no need for concern as your parcel is still en route to its destination. 

Do you offer FREE Shipping?

We offer free shipping on all orders over $49.99 before taxes and after any discount codes are applied. For orders under $49.99 we charge a flat fee of $7.99

How long after I order will my products arrive?

After we receive your order, it takes 1- 5 business days to process. Shipments are sent using Canada Post. Shipping times do not include any potential for inclement weather, holidays, or backorders.

Why did I received two tracking numbers ?

Since we have multiple distribution hubs, some products may ship separately. You don’t have to worry about additional shipping charges, we cover them all. 

The tracking by Canada Post says "Successfully Delivered" , but I haven't received my package. 

It's possible the postal worker scanned the package as "successfully delivered", but it's actually delivered the next business day.

In some cases , a package is scanned as "delivered" however the postman will complete the delivery the next business day. If you haven't received the package the end of the next business day, please let us know.

Why doesn't the tracking number that I received work?

In most cases the tracking number will update as soon as the packages dropped off at the post office are scanned by the clerk. Please allow up to 24 hours from the time you received your tracking number for Canada Post to update their system.

How can I track my order?

You can actively track your order anytime on our website by clicking the “Order Tracking” tab at the bottom of your webpage. Additionally, once your order has been fulfilled we will proactively notify you via email. 

How long will it take for my package to arrive? 

All packages are shipped via Canada Post with a tracking number.

Update: Canada Post and other couriers have suspended all shipping guarantees until further notice. 

Expedited Shipping Service:

Local: 1-2 Business Days 

Regional: 3-4 Business Days 

National: up to 8 Business Days 

Note: All orders required up to 5 business days processing time.

What type of coupons do you accept?

We only accept in-house coupons from our company. We do not accept third-party coupons or coupons from any other company.

Do you allow coupon stacking? In other words, can I use more than one coupon at a time?

No, customers may only take advantage of one coupon, promotion, or discount at a time, and may not “stack” any or all of the above. Additionally, discounts/promotions CANNOT be applied to orders that have been already placed/processed. 

When do I enter my Discount or Coupon Code? 

Coupon codes are always entered and applied prior to making final payment. Once final payment is made a coupon cannot be applied after the fact, so please be careful when entering any codes.

Why am I not feeling the desired effect?

The first thing to remember is CBD hemp products are not THC and does not provide any psychoactive effects. The relaxing effect of cannabis sativa depends on many factors, including the amount consumed, the rate at which it is consumed, your body mass, and your metabolism.