• How fast is my order being shipped?
All orders are shipped within 2-5 business day of being received, regardless of the shipping service being used.
All orders are insured at no cost to our customers, meaning that if your order is lost/stolen or undeliverable. We will reship your order at no cost to you.
Order processing times may take 2 to 5 business days, however, we work around the clock to process and ship orders as soon as possible once received.
Paying extra for courier service such as UPS, Purolator (1-2 business days) does not mean your order will be processed faster. All orders generally take 2-5 business days to be processed (the amount it takes up to pick and pack your order) regardless of the shipping service used. Shipping/Courier standards apply from the time the courier receives and scans your package.
**Orders that are undeliverable due to a wrong/incomplete address are not covered and additional charges may apply**
• Do you provide tracking information?
We will send the tracking code to the e-mail address and/or phone number associated with your order once the item has been shipped.
• Shipping Rates and Carriers
We try to keep shipping simple.
If your order is under $49.99 there is a flat shipping fee of $7.99 across Canada. This is for Expedited Shipping and can take 4-8 business days**. If you are looking for express or priority shipping , or to sign for your delivery then the shipping rate will be calculated for you at the time of order. All orders are shipped via Canada Post.