RETURNS & REFUNDS
Happy Bears Return & Refund Policy
We want our return and refund process to be clear and straightforward. Please review the eligibility requirements, timelines and exclusions below before returning a product or requesting a refund.
Effective Date: August 25, 2025
QUICK SUMMARY
Key Return & Refund Terms
30-Day Returns
Most eligible unopened products may be returned within 30 days of delivery.
Original Condition
Returned products must be unused and in their original packaging, unless another policy specifically applies.
Proof of Purchase
A receipt, order number or other proof of purchase is required.
Some Exclusions Apply
Sale, wholesale, vaping, promotional and certain payment types may have different refund conditions.
RETURN ELIGIBILITY
30-Day Return Policy
Our standard return policy applies to most eligible unopened products for 30 days from the delivery date. If more than 30 days have passed since delivery, the product may no longer qualify for a standard return or exchange.
To qualify for a return, the product must generally be unused, in the same condition in which it was received and returned in its original packaging. Proof of purchase is required.
Return requests should be initiated within the eligible period.
The product should remain unused unless another guarantee applies.
Products should be returned with their original packaging.
Keep your order confirmation or order number available.
EXCLUSIONS
Items That May Not Be Eligible for Refund
Vaping Products
Vaping products are not eligible for refunds under the current policy.
Wholesale Orders
Wholesale purchases are not eligible for standard refunds.
Sale Items
Sale or discounted items may be excluded from refunds depending on the terms of the purchase.
Promotional Items
Free, BOGO or other promotional products may have no independent refund value.
E-TRANSFER ORDERS
Refunds for Orders Paid by E-Transfer
Orders paid by e-transfer are treated differently because a refund cannot be returned automatically through the original payment method. Eligible e-transfer refunds are therefore issued as store credit.
REFUND PROCESS
What Happens After We Receive Your Return?
Once your return is received, it will be reviewed to confirm whether it meets the applicable return requirements.
You will be notified after the return has been reviewed and whether the refund has been approved or declined. Approved refunds are issued to the original payment method when possible.
After a refund is issued, additional processing time may be required by your bank or credit card provider before the credit appears on your statement.
REFUND STATUS
Haven't Received Your Refund Yet?
If an approved refund has already been issued but does not yet appear on your account, first check with your bank or credit card provider. Financial institutions may require additional processing time.
If you have already checked with your financial institution and still need assistance, contact us at support@happybears.ca .
ORDER CANCELLATIONS
Cancellation Policy
Please review your order carefully before completing checkout and contact customer support as soon as possible if you need to request a cancellation.
A 10% cancellation fee may apply to cancelled orders. Orders that have already entered processing or shipment may no longer be eligible for cancellation.
PROMOTIONAL ADJUSTMENTS
Price & Promotion Adjustments
Promotions and discounts may change throughout the year. Orders that have already been completed are not eligible for retroactive credit adjustments simply because a better promotion becomes available after the order was placed.
For complete promotional rules, visit our Promotional Exclusions & Offer Terms .
EXCHANGES
Damaged or Defective Products
Exchange requests may be considered when an eligible product arrives damaged or defective.
Contact support@happybears.ca before returning the product so our customer support team can review the issue and provide instructions.
60-DAY GUARANTEE
Happy Bears 60-Day Satisfaction Guarantee
The Happy Bears 60-Day Guarantee is subject to specific terms and applies to one eligible product per customer. If you are trying a Happy Bears product for the first time, we recommend beginning with one product before purchasing multiple products for the same purpose.
The guarantee applies to one eligible product rather than every product within a multi-product order.
Remaining unused product must be returned for review. Discarding the product may make the claim ineligible.
Happy Bears reserves the right to review claims and decline requests that do not meet the guarantee requirements.
The guarantee is intended to address eligible concerns relating to the integrity or condition of the product.
Individual responses to cannabinoid and supplement products can vary. A claim based only on a product not producing the desired personal result may not qualify under the guarantee.
RETURN ADDRESS
Where to Send an Approved Return
2967 Dundas St. W.
#290D
Toronto, ON M6P 1Z2
Canada
Please contact customer support before mailing a return so that eligibility and return instructions can be confirmed.
RETURN & REFUND FAQ
Frequently Asked Questions
How long do I have to return an eligible product?
Most eligible unopened products may be returned within 30 days of the delivery date, subject to the terms of this policy.
Can I return an opened product?
Standard returns generally require the item to be unused. Certain claims may instead fall under the separate 60-Day Guarantee, subject to its eligibility requirements.
Are sale items refundable?
Sale and promotional items may be excluded from refunds depending on the terms applicable to the order.
Can I get a cash refund for an e-transfer order?
Eligible refunds for orders paid by e-transfer are issued as store credit rather than returned through the original payment method.
Does the 60-Day Guarantee apply to my entire order?
No. The current guarantee applies to one eligible product per customer, subject to all guarantee requirements.
Do I need to return the product for a guarantee claim?
Yes. Remaining unused product must be returned for review when required under the guarantee.
Can I cancel my order before it ships?
Contact customer support as soon as possible. A 10% cancellation fee may apply, and orders already in processing or shipment may no longer be eligible for cancellation.
NEED HELP?
Contact Happy Bears Customer Support
Have a question about a return, refund, cancellation or guarantee claim? Our customer support team can help clarify the current policy.