Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

No returns, refunds or exchanges on any products not able to be sold because of any causes beyond the control of either party, including but not limited to, acts of God, weather, war, civil unrest, strikes, lockouts, riots, insurrection, terrorist attacks, government regulatory actions, acts or decrees of governmental or military bodies, fire, casualty, flood, earthquake, or any other force majeure event.

No refunds on any vaping products.   

Credit Adjustment

All promotions are handled by an internal AI system. Our customer support representatives have no knowledge of upcoming promotions or discounts. Orders that have already been placed and complete are excluded from credit adjustments should a better promotion become available after an order has been placed. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 7-10 business days. Please note, we do not offer refunds on wholesale orders.

Order Cancellations (if applicable)

Please take the time to review your order carefully & ask any questions that you may have regarding a product before placing an order.

A 10% cancellation fee will apply to canceled orders. Not negotiable. 

Refund issues ( if applicable)

If you haven’t received a refund yet, first check with your bank. It may take some time for processing before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@happybears.ca.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to complete an exchange, send us an email at support@happybears.ca and send your item to: Fulfillment Center 2967 Dundas St. W. #290D
Toronto, ON, M6P1Z2.