Frequently Asked Questions

General Info




How do I order?


We know the ordering process can get tedious at times but we promise it’s easy with us. We made it easy for everyone to order their CBD products and get it delivered to their destination as quickly as possible.

We offer fast delivery and discreet packaging to any destination in Canada. In addition, Free Shipping is available for all orders over $49.99 or you will be charged a $8 flat rate fee.

Step 1: Place Your Order

Placing your order is SUPER easy! Fill up the cart, fill in your information, checkout and voila! Once the order has been placed, you’ll receive a confirmation email from CBDMagic acknowledging the order. Please check your junk/spam folder if you do not receive a confirmation email.

Step 2: Make Your Payment

Credit Card

Visa or MasterCard

The quickest method of payment – simply enter in your credit card information with the correct billing address. Once the card has been authorized, you will receive an email notification with the order and shipping details.

Step 3: Check Your Mail

We know waiting for your order to arrive is the least enjoyable aspect to online shopping. We take a lot of pride in ensuring your order gets processed and shipped out immediately.

As soon the order status changes to complete, you order is packaged into one neat, discreet parcel and shipped out. Once the shipping process has begun, you’ll receive another confirmation email with all of the relevant Canada Post tracking information.

Package arrived? Please leave a few product reviews on our website, they really help!


Can I place consecutive orders when free products are offers?

We do not have a specify policy in place when it comes to our free product promotions. We expect customers to place ONE order, and not multiple orders back to back for the sole purpose of receiving multiple gifts. We want to share our products with many customers, therefore it is good practice to place ONE order. We have to right not to include the free gift if a customers places multiple orders in a very short period of time. 


If your gift is voided, it will be communicate via your invoice. We will write you a note stating why your free gift was not included. Please be courteous to our many customers.  

What are you payment methods?

We accept Visa, Visa Debit, MasterCard and MasterCard Debit.


Do you have a store front?

No, we do not have a storefront. We are strictly an online retailer at this time.


Are you licensed?

We have our full hemp license by Health Canada. We are still waiting for our additional certifications to arrive.


My parcel has been marked as delivered, but nothing has been received.

Sometimes Canada Post will marked packages as being received before being delivered.

If your tracking states that your parcel has been successfully delivered, and your parcel was not received, please allow up to 1 business day before contact us as sometimes packages could be delivered the next business day. 

Check the address you originally provided when placing the order.

Contact Canada Post. 

If the parcel is not received, please send us an email as including the following information.

1. Full Name

2. Full Address 

3. Order Number 

Kindly allow up to 72 hours for a response.


Who do you ship with?

Our primary courier is Canada Post, however, we also use Purolator, UPS  and FedEx as our secondary courier when needed.

FREE Shipping is available on all orders!


Do you ship outside of Canada?

We do not ship CBD outside of Canada at this time.


How do I cancel an order?

For immediate assistance, please use the Live Chat.

If you were unable to reach out to a representative, please contact for further assistance.


How fast is an order dispatched?

Most orders ship out the very next business day, if placed before 5PM EST, however, if we have a heavy load of orders to process some orders may take up to 4 business days to be processed and dispatched.

If you have any questions regarding a recent order. Please email us at . Please include your full name, order number and address. 

All about CBD

What is CBD?

Cannabidiol (CBD) is a naturally occurring compound found in cannabis. Today the therapeutic properties of CBD are being tested and confirmed by scientists and doctors around the world. A safe, non-addictive substance, CBD is one of more than a hundred “phytocannabinoids,” which are unique to cannabis and endow the plant with its robust therapeutic profile.


CBD is closely related to another important medicinally active phytocannabinoid: tetrahydrocannabinol (THC), the compound that causes the high that cannabis is famous for. These are the two components of cannabis that have been most studied by scientists.


What is Full-Spectrum CBD?

Full-Spectrum CBD contains all the vital cannabinoids that are naturally occurring in the cannabis plant. These cannabinoids work synergistically to create the “Entourage Effect”, which helps increase the healing power of the cannabinoids by working together.

Most Full Spectrum extracts contain the following cannabinoids: CBD, CBDV, CBN, THCV and less than 0.3% THC.

What is Broad-Spectrum CBD?

Broad Spectrum CBD Oil possesses almost identical cannabinoids and attributes like its brother “Full Spectrum”. However, what makes it slightly different is that it doesn’t contain any THC content.

What is CBD Isolate?

CBD isolate is a crystalline powder made up of pure CBD. It is extracted using ethanol which has been around for centuries for herbal remedies. It does not contain any THC content and will not cause any intoxication or feelings of being high. Our team source our CBD in Canada and ensures all products are third-party lab tested for quality & safety.

How is your CBD Extracted?

We use our own proprietary 3 stage CO2 extraction process to obtain our CBD isolate.

Are your products organic?

Yes, the majority of our CBD products are organic.


Can I take CBD with other medication?

Please consult with your physician regarding the use of CBD with any other prescription medications.

Do I need to consult a physician before using CBD?

We always recommend consulting with your physician if you’re planning to use any CBD products.


Is CBD safe for my pets?

CBD is 100% safe & pet-friendly.

Are all your products THC-Free?

All of our products contain zero THC except our Full Spectrum, and Delta products.

How many times can I use CBD throughout the day?

You can take CBD once or multiple times throughout the day. However, some people also take it on an as-needed based on their personal preference.


How long does CBD stay in your system?

CBD typically stays in your system for 2 to 5 days, but that range doesn’t apply to everyone since all health situations are unique due to biological differences.


What is the shelf life of CBD products?

The following is the estimated shelf life of all CBD products if you adhere to proper storage methods:

CBD Oil Tinctures and oils (store in cool & dry place) – 1-2 years
CBD Salves (room temperature) – 1-2 years
CBD Capsules (store in cool & dry place) – 6-12 months
CBD Gummies (must be refrigerated) – 6-12 months


What is the difference Full Spectrum Pain Gummies, Anxiety Gummies and Sleep Gummies?

Full-Spectrum Gummies
Unlike Pain/Anxiety Gummies which contains CBD isolate, Full-Spectrum Gummies contain Full-Spectrum Hemp Extract. Full Spectrum Hemp Extract contains CBD plus traces of other cannabinoids like CBDV, THCV, CBN & CBG. There is also less than 0.3% THC content each serving of gummy.


Pain/Anxiety Gummies
Unlike Sleep Gummies which contains melatonin, Pain/Anxiety Gummies only contains CBD isolate which is the active ingredient in treating pain and anxiety, plus enhancers such as Lemon Balm Extract & Turmeric Extract for an added boost.

Sleep Gummies
Sleep Gummies contain CBD isolate and melatonin which are the 2 active ingredients in helping people falling and staying asleep longer.

Does CBD make you high?

No, CBD is non-psychoactive, therefore it will not make you “high”.


What are the side effects?

There are no known major side effects of using CBD. However, due to improper usage, you may experience some minor side effects of using CBD such as fatigue, drowsiness and upset stomach.

Can I travel with CBD?

We do not recommend traveling with any CBD product, not until CBD is legal worldwide.

Can I overdose on CBD?

No, CBD is non-toxic and non-lethal. One cannot overdose from too much CBD consumption.