Frequently Asked Questions
General Questions
ORDERING IS AS EASY AS 1, 2, 3!
We know the ordering process can get tedious at times but we promise it’s easy with us. We made it easy for everyone to order their CBD products and get it delivered to their destination as quickly as possible.
We offer fast delivery and discreet packaging to any destination in Canada. In addition, Free Shipping is available for all orders over $49.99 or you will be charged a $9.99 flat rate fee. (subject to change without notice)
Step 1: Place Your Order
Placing your order is SUPER easy! Fill up the cart, fill in your information, checkout and voila! Once the order has been placed, you’ll receive a confirmation email from CBDMagic acknowledging the order. Please check your junk/spam folder if you do not receive a confirmation email.
Step 2: Make Your Payment
Credit Card
Visa or MasterCard
The quickest method of payment – simply enter in your credit card information with the correct billing address. Once the card has been authorized, you will receive an email notification with the order and shipping details.
Step 3: Check Your Mail
We know waiting for your order to arrive is the least enjoyable aspect to online shopping. We take a lot of pride in ensuring your order gets processed and shipped out immediately.
As soon the order status changes to complete, you order is packaged into one neat, discreet parcel and shipped out. Once the shipping process has begun, you’ll receive another confirmation email with all of the relevant Canada Post tracking information.
Package arrived? Please leave a few product reviews on our website, they really help!
If your order has been placed successfully, an order confirmation email - confirming your order will be automatically sent to the email address provided at the time of purchase. If you do not receive the order confirmation email, we kindly ask that you check your junk/spam folders before contacting us. If you have an account, please log into your account to view the most up-to-date information regarding the status of your order.
We do not have a specify policy in place when it comes to our free product promotions. We expect customers to place ONE order, and not multiple orders back to back for the sole purpose of receiving multiple gifts. We want to share our products with many customers, therefore it is good practice to place ONE order. We have to right not to include the free gift if a customers places multiple orders in a very short period of time.
If your gift is voided, it will be communicate via your invoice. We will write you a note stating why your free gift was not included. Please be courteous to our many customers.
We accept Visa, and MasterCard.
We do not accept Visa/MasterCard Debit.
No, we do not have a storefront. We are strictly an online retailer at this time.
Sometimes Canada Post will marked packages as being received before being delivered.
If your tracking states that your parcel has been successfully delivered, and your parcel was not received, please allow up to 1 business day before contact us as sometimes packages could be delivered the next business day.
Check the address you originally provided when placing the order.
Contact Canada Post.
If the parcel is not received, please send us an email as orders@happybears.ca including the following information.
1. Full Name
2. Full Address
3. Order Number
Kindly allow up to 72 hours for a response.
Our primary courier is Canada Post, however, we also use Purolator, UPS and FedEx as our secondary courier when needed.
FREE Shipping is available on all orders!
We do not ship CBD outside of Canada at this time.
For immediate assistance, please use the Live Chat.
If you were unable to reach out to a representative, please contact support@happybears.ca for further assistance.
Happy Bears items are prepared and shipped within 1–5 business days. You can pay for faster shipping, or you can place an order over $49.99 to receive free shipping. All shipments are dependent on where you are located within Canada. When you place an order, it is our goal to get our product to you as fast as possible.
If you have any questions regarding a recent order. Please email us at support@happybears.ca . Please include your full name, order number and address.
Cannabis is the plant genus name used to identify a type of flowering plant that includes marijuana and hemp. Marijuana and hemp are both parts of the Cannabis Genus, yet they're different. Similar to how oranges and limes are both considered Citrus fruits but look and taste differently. Marijuana plants are high in THC, the chemical compound that causes a "high". Marijuana that contains THC is typically used by adults for recreational purposes. Hemp plants are low in THC and high in Cannabidiol, or CBD. CBD doesn't result in a "high" and is used by those who enjoy the benefits of marijuana but don't want to interact with THC when it comes to reaching a sense of relaxation.
All about CBD
Cannabidiol (CBD) is a naturally occurring compound found in cannabis. Today the therapeutic properties of CBD are being tested and confirmed by scientists and doctors around the world. A safe, non-addictive substance, CBD is one of more than a hundred “phytocannabinoids,” which are unique to cannabis and endow the plant with its robust therapeutic profile.
CBD is closely related to another important medicinally active phytocannabinoid: tetrahydrocannabinol (THC), the compound that causes the high that cannabis is famous for. These are the two components of cannabis that have been most studied by scientists.
Full-Spectrum CBD contains all the vital cannabinoids that are naturally occurring in the cannabis plant. These cannabinoids work synergistically to create the “Entourage Effect”, which helps increase the healing power of the cannabinoids by working together.
Most Full Spectrum extracts contain the following cannabinoids: CBD, CBDV, CBN, THCV and less than 0.3% THC.
Broad Spectrum CBD Oil possesses almost identical cannabinoids and attributes like its brother “Full Spectrum”. However, what makes it slightly different is that it doesn’t contain any THC content.
CBD isolate is a crystalline powder made up of pure CBD. It is extracted using ethanol which has been around for centuries for herbal remedies. It does not contain any THC content and will not cause any intoxication or feelings of being high. Our team source our CBD in Canada and ensures all products are third-party lab tested for quality & safety.
We use our own proprietary 3 stage CO2 extraction process to obtain our CBD isolate.
Yes, the majority of our CBD products are organic.
Please consult with your physician regarding the use of CBD with any other prescription medications.
We always recommend consulting with your physician if you’re planning to use any CBD products.
CBD is 100% safe & pet-friendly.
All of our products contain zero THC except our Full Spectrum, and Delta products.
You can take CBD once or multiple times throughout the day. However, some people also take it on an as-needed based on their personal preference.
CBD typically stays in your system for 2 to 5 days, but that range doesn’t apply to everyone since all health situations are unique due to biological differences.
The following is the estimated shelf life of all CBD products if you adhere to proper storage methods:
CBD Oil Tinctures and oils (store in cool & dry place) – 1-2 years
CBD Salves (room temperature) – 1-2 years
CBD Capsules (store in cool & dry place) – 6-12 months
CBD Gummies (must be refrigerated) – 6-12 months
Full-Spectrum Gummies
Unlike Pain/Anxiety Gummies which contains CBD isolate, Full-Spectrum Gummies contain Full-Spectrum Hemp Extract. Full Spectrum Hemp Extract contains CBD plus traces of other cannabinoids like CBDV, THCV, CBN & CBG. There is also less than 0.3% THC content each serving of gummy.
Pain/Anxiety Gummies
Unlike Sleep Gummies which contains melatonin, Pain/Anxiety Gummies only contains CBD isolate which is the active ingredient in treating pain and anxiety, plus enhancers such as Lemon Balm Extract & Turmeric Extract for an added boost.
Sleep Gummies
Sleep Gummies contain CBD isolate and melatonin which are the 2 active ingredients in helping people falling and staying asleep longer.
No, CBD is non-psychoactive, therefore it will not make you “high”.
There are no known major side effects of using CBD. However, due to improper usage, you may experience some minor side effects of using CBD such as fatigue, drowsiness and upset stomach.
We do not recommend traveling with any CBD product, not until CBD is legal worldwide.
No, CBD is non-toxic and non-lethal. One cannot overdose from too much CBD consumption.
Oil-based products will naturally separate or change consistency over time. Research proves that even with cloudiness in CBD oil, the turnout of the product can have a wonderful effect. In some instances, when a CBD bottle has been in a room with constant air conditioning or a cold temperature in general, this can happen. Remember to shake well before each use.
Returns & Refunds
We offer a 60-day guarantee** (conditions apply), giving you the flexibility to exchange your Happy Bears product.
If you're interested in exchanging your product, contact our customer service team at 877-242-2065 or support@happybears.ca
We ask that the Happy Bears item you're returning or exchanging makes it to us in an acceptable condition in order for the return to be deemed valid. Learn more about our return policy, here.
The guarantee applies to only one product per customer. If you've never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligible for the trial. For any other questions about our 60 Day Guarantee, contact our customer service team at support@happybears.ca
CBD is making its way to numerous individuals for the first time, which means you might be new to it and uncertain about what to anticipate. As you place your trust in us to provide top-quality products, we aim to reciprocate by offering you the opportunity to explore whether CBD aligns with your needs.
After we have received your return or you've spoken with a customer service representative, your refund will be processed in 7 to 10 business days. Learn more about our return policy, here.