Ordering & Shipping
- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day mean Monday to Friday, except holidays.
3. Shipping Rates and Carriers
We try to keep shipping simple. If your order in under $49.99 there is a flat shipping fee of $6.99 across Canada. This is for Expedited Parcel Service and can take between 4 to 7 business days. We also offer Express Shipping that can be selected at checkout; all shipping charges will be displayed based on the method selected.
Please note that Canada Post does NOT deliver any parcels during weekends and statutory holidays.
4. Tracking information
A Canada Post tracking number will be sent to the e-mail address associated with your order once the item has been shipped. If you do not receive your tracking information within 3 business days of your order being placed the contact us.
5. Do you ship to USA?
We do ship to our customers in the United States, however, additional shipping charges may apply. You will be advised of any charges on the checkout page.
6.Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org